Senior Service Support Officer
Job No:
ASA1377
Location:
Adelaide
- Full-time, Permanent
- Located across Oaklands Park and Kilkenny
- Support and mentor a team as they deliver support services that are responsive to the needs of our valued customers
Who are we looking for?
We are seeking a professional, team - focused individual who is passionate about helping others. Working collaboratively in a multi-disciplinary team you will have excellent administrative, customer service and time management skills with the ability to provide ‘hands-on’ support, mentoring and leadership to Administration and Rostering staff as they deliver a range of support services to internal and external customers
If you’re looking for a role which challenges you and utilises your previous customer service, administration and leadership skills in a dynamic team environment then we have a great role for you!
What can you expect to be doing?
- Assist in the leadership and delivery of support services to Anglicare SA's Home Care South West program
- Monitor and manage workloads and allocation of work duties for Administration and Rostering staff
- Oversee customer service and customer satisfaction to ensure the highest level of customer service is maintained, and identify opportunities for improvement
- Provide training in relation to customer service, systems and administration processes to enable efficient, best practice delivery of a range of support services
- Deliver excellent customer service to all customers, stakeholders and colleagues
What do you need to bring?
- Certificate IV in Business Administration or similar
- Extensive administrative experience, including financial, data entry, word processing skills
- Excellent communication skills, both written and verbal
- Proven customer service and interpersonal skills and the ability to problem solve and liaise with a wide range of internal and external customers
- Previous experience in leading a team to deliver quality customer services
- A current Driver’s license recognised in South Australia and your own roadworthy, registered and insured vehicle to travel to other sites in the Adelaide Metropolitan area as required
Who is AnglicareSA?
As SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 65,000 people each year. Our 1,800 staff and 580 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.
We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.
What can AnglicareSA offer me?
- Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay
- Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more
- A diverse and supportive team culture who have a focus on improving the lives of many
How to Apply:
Click here to view the Job Description
To apply please complete the questions below and attach your resume and cover letter
When applying, please ensure you address the demonstrable requirements/competencies in your covering letter
For further information please contact Tali Warnock on 8187 6071
Applications close 9am, Tuesday 28 January 2020
AnglicareSA is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We encourage all suitably qualified candidates apply.
We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact our Aboriginal Services team on 8305 9237 to discuss joining AnglicareSA.